Returns & Exchanges
At The BBQ King, we want you to be completely satisfied with your outdoor cooking setup, which is why we offer a 30-day return policy on all unused grills and accessories in their original packaging. If your purchase doesn't fire up your passion for grilling, our team is here to help you find the perfect replacement or issue a full refund.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the items in their original manufacturer crates or boxes, ensuring all components, manuals, and protective inserts are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or schedule a freight pickup for oversized grills.
Inspection and Refund
Once our warehouse team inspects the returned equipment for quality assurance, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing